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AI Powered Customer Support for SaaS Companies

Built for SaaS Companies

Automate 40-60% of tech support tickets with AI Agents that understand your business and customers. With our focus on solving tech support inefficiencies in B2B and B2C SaaS companies, automating critical ticket categories including login & account access, product features, and billing management will save your team and company time and money.

Automatically resolve password resets, account recovery, two-factor authentication issues, and access problems without human intervention.

Product Features

Help users navigate your platform, answer feature questions, provide tutorials, and guide users through complex workflows.

Billing Management

Handle common billing requests such as subscription changes, payment issues, and invoice questions with efficiency and reliability.

40-60%

lower cost per ticket

2-5x

more tickets solved per agent

<1 min

response times

How It Works

Set up and manage configurable AI Support Agents based on the business logic of your SaaS platform.

Connect Your Systems

Connect your helpdesk, SaaS platform, and other tools such as authentication flows, payment processors, and custom APIs to Vertex at your discretion and automation needs.

Train AI on Your Platform

Train our AI on your specific SaaS workflows, product features, and business processes in natural language. Our AI Manager improves ticket resolution logic over time based on your feedback.

Optimize & Automate

No black box. Understand how your AI Agents work based on clear editable logic, and give feedback, set new rules to continuously improve and automate up to 60% of support tickets.

Enable Your Tech Support To Do More With Less

Human-like support at scale. Vertex integrates with your essential systems that see the most repetitive, solvable tickets and allows your team to focus on the most complex issues.

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