About Vertex

Our Mission

Vertex Support was founded with a simple mission: help SaaS companies scale their customer support without the rising costs of hiring many support agents just to do repetitive tasks. We believe that AI-powered support agents should understand your business and platform deeply and be able to solve real tickets that arise from common problems, not just provide generic chatbot responses.

Many AI support solutions treat all industries the same. But SaaS companies have unique challenges - authentication issues, complex billing workflows, and platform-specific feature questions that require specialized knowledge. Vertex Support is built from the ground up for SaaS companies, understanding the nuances of tech support tickets that matter most.

Meet the Founders

Kevin, CEO

Kevin is a full stack software engineer with 8 years of experience in various consumer facing and SaaS businesses. In his free time, he enjoys playing soccer, traveling, and dancing tango.

Ian, CTO

Ian is a full stack software engineer with 6 years of experience in sports software, AI, and mechanical engineering. In his free time, he enjoys hiking, woodwork, and 3D printing.