Terms & Privacy

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using Vertex Support's website (vertexsupport.ai) or any related services (collectively, "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

2. Services Description

Vertex Support provides AI-powered tech support automation services for SaaS companies. Our Services include:

• AI-powered customer support agents for SaaS platforms
• Automation of tech support tickets including login & account access, product features, and billing management
• Integration with helpdesk systems and ticketing platforms
• Analytics and reporting tools
• Setup assistance and ongoing support

3. Service Agreements

Use of Vertex Support services is subject to a separate service agreement that will be provided upon engagement. These Terms serve as a general framework and do not replace specific contractual terms agreed upon between Vertex Support and its clients.

4. Data Security and Privacy

Vertex Support implements industry-standard security measures to protect client data. However, you acknowledge that no system is completely secure. By using our Services, you understand and accept the inherent risks of data transmission over the internet. Vertex Support is not liable for data breaches that occur despite reasonable security efforts.

5. Intellectual Property

All Vertex Support technology, software, documentation, and related materials are the exclusive property of Vertex Support and are protected by copyright, trademark, and other intellectual property laws. Clients retain ownership of their own data and content.

6. Limitation of Liability

To the maximum extent permitted by law, Vertex Support shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our Services are provided "as is" without warranties of any kind.

7. Termination

Vertex Support may terminate or suspend access to our Services at any time, with or without cause, with reasonable notice to clients. Clients may terminate service in accordance with their service agreement.

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through our Services or via email. Continued use after modifications constitutes acceptance of updated Terms.

9. Contact Information

If you have questions about these Terms, please contact us at hello@vertexsupport.ai.

Last Updated: January 2026

1. Information We Collect

Vertex Support collects information necessary to provide our AI tech support services. The types of information we collect include:

Information You Provide:

• Business contact information (name, email, company, phone number)
• Service configuration and integration details
• Support ticket data and customer interactions (processed on behalf of clients)
• Feedback and communications

Automatically Collected Information:

• Usage data (features used, response times, automation rates)
• System logs and performance metrics
• IP addresses and browser information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Train and improve AI agents for client-specific use cases
• Process support tickets and customer interactions on behalf of clients
• Send technical notices, updates, and support messages
• Analyze usage patterns and optimize performance
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:

• With service providers who assist in delivering our Services (subject to confidentiality agreements)
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition (with notice)

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to information on a need-to-know basis

However, no method of transmission or storage is 100% secure. By using our Services, you acknowledge and accept inherent security risks.

5. Data Retention

We retain information for as long as necessary to provide our Services and comply with legal obligations. Client data is retained in accordance with service agreements and may be deleted upon termination of service.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access and update your information
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data

To exercise these rights, contact us at hello@vertexsupport.ai.

7. Cookies and Tracking

Our website uses cookies and similar technologies to analyze usage, improve performance, and provide personalized experiences. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our Services may integrate with third-party platforms (helpdesk systems, ticketing platforms, etc.). This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our Services or via email. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: hello@vertexsupport.ai
• Website: vertexsupport.ai